Collection of Personal Data
This Policy pertains to the data that may be collected by ICOOK, directly or indirectly, due to the ICOOK solution and/or use. Personal Data is information related to "ICOOKERS" that are classified as Individual Entrepreneurs and/or an identified or identifiable individual with identification document numbers, phone, address, email, location data, photo, or electronic identifiers. Some of the data will be collected from information provided by the user or ICOOKER, while others are collected automatically, and it is also possible that they are provided by one of our partners.
Data provided by the ICOOKER when filling out the registration: full name, CPF number, identification document (RG), date of birth, address, email, phone, and photo. For users registered as "COOKERS" (professional and amateur cooks and chefs), registration will also involve providing information about the restaurant and/or preparation location and professional experience. Automatically collected data: Personal Data can be obtained automatically due to your interactions with ICOOK solutions, Tookan, Cielo, and/or RDStation, such as IP addresses, access time and date, cookies, and similar technologies, actions taken by you on ICOOK Solutions, information on the date and time of your actions and accesses, mobile device used, if applicable, geolocation, time spent, among other information.
Data provided by partners/third parties: These are the pieces of information collected from publicly available sources, from partners and/or third parties that provide them to us in accordance with applicable legislation.
The processing of Personal Data due to the contracting of ICOOK Solutions and/or access and use of ICOOK Solutions is carried out by us, at ICOOK. Thus, we will be the controllers of Personal Data, under the terms of the General Data Protection Law (LGPD).
Why We Use Personal Data
We process Personal Data primarily to provide ICOOK Solutions and/or allow access and/or use of ICOOK Solutions. In addition, your Personal Data may be processed for the following purposes:
i. share with ICOOK partners;ii. contact you by phone and messages of all kinds including via messaging apps, SMS, and email, to pass on information about contracted products, to conduct surveys, to inform if any procedure is incomplete, to present offers and/or new products;iii. comply with a legal obligation or a court order;iv. enforce or apply our terms of use and other agreements;v. protect the rights, property, or safety of ICOOK, our employees, our users, or others;vi. cross-reference and/or enrich them with other data that is already in ICOOK's possession, or that may be obtained and included in our systems, including data shared by our partners;vii. cross-reference them with data from private and public credit agencies to verify if they are correct, update them, or request additional data;ix. create demographic, consumption, and socioeconomic profiles;x. raise statistical and market information;xi. improve ICOOK products, services, and algorithms;xii. prepare reports, metrics, and other business intelligence solutions aimed at ICOOK or its commercial partners;xiii. create new services, products, and features, as well as direct ads to Data holders and third parties;xiv. to investigate suspicions of fraud, violation of third-party rights, or other illegal activities committed by users, investigation by third parties affected and/or by competent authorities;xv. include Data among our assets for all and any commercial purposes, including for corporate restructuring purposes, such as mergers, splits, or incorporations, or any other form of asset disposal;xvi. behavioral/transactional analysis to identify and prevent fraud and security threats;xvii. Analytics - recognition of collective user profiles and consumption habits of the Services, in order to generate statistical data that allows a better understanding of how interactions with ICOOK Solutions and/or ICOOK Platforms occur.
The eventual processing of Personal Data for purposes that do not comply with this prerogative will be done after notifying you in advance.
The legal bases that legitimize the processing of your Personal Data are: the authorizations that the user grants (consent) under the terms of this Privacy Policy; compliance with a legal or regulatory obligation by the controller; the execution of the legal relationship (contract or preliminary acts) between the parties resulting from your use of ICOOK Solutions and/or ICOOK Platforms; the regular exercise of rights in judicial, administrative, or arbitral proceedings; when necessary to meet the legitimate interests of the controller or third parties; and/or for credit protection.
ICOOK adopts best practices aligned with the technical and regulatory market standard for the proper security and privacy of Personal Data, by applied technology and organizational processes.
Security is considered throughout the life cycle of Personal Data, with controls that are periodically reviewed to monitor and respond to cyber threats. Even so, it is not possible to guarantee that all our services and solutions are inviolable, however, we have infrastructure prepared for responses in the event of occurrences of any event or incidents.
What are the rights of Personal Data holders
You can always choose not to disclose your Personal Data to us, but some of this data may be necessary to register on our platforms or use some of our features and products. Regardless of this, you will always have rights related to privacy and the protection of your Personal Data. In addition to being concerned about the security of this data, we are also concerned about ICOOKER's access and knowledge of all their rights related to Personal Data.
Thus, we summarize all the rights you have under the General Data Protection Law (LGPD) in relation to ICOOK:
i. Right of access;ii. Right of rectification;iii. Right of exclusion;iv. Right to restrict processing;v. Right to object to processing;vi. Right to an explanation of the logic behind data collection;vii. Right of confirmation of processing;viii. Right to request anonymization, blocking, or deletion;ix. Right to review automated decision-making;x. Right to information about the possibility of not providing consent and the consequences of refusal;xi. Right to data portability; andxii. Right to withdraw your consent.
If you have any questions about these issues and how you can exercise these rights, feel free to contact us at suporte@icook.
Sharing of Collected Personal Data
By offering access to platforms, ICOOK may operate in conjunction with other companies, whether affiliated with Tookan, Cielo, RDStation or not, in a wide range of activities, including to mediate logistics services, payment processing, communication services, marketing