1. What is ICOOK?
ICOOK is not just another food delivery application; it's a movement. We believe in the power of human connection, especially when it comes to food. Our platform is a peer-to-peer food delivery service that emphasizes the importance of the individual behind each dish. Every meal ordered through ICOOK tells a story, a journey of passion, dedication, and love for the culinary arts. Our mission is to bring a more personalized and humanized experience to the world of food delivery, ensuring that every meal is not just consumed but cherished.
2. Delivery Process
Who handles the delivery? At ICOOK, we understand that the delivery process is just as crucial as the cooking itself. That's why we operate our own logistics system. Our delivery personnel are more than just drivers; they are trained professionals who understand the value of the product they carry. Each member of our delivery team undergoes rigorous training to handle food items with utmost care, ensuring that every dish reaches you in the perfect condition, preserving its taste, warmth, and love. With ICOOK, you're not just getting food delivered; you're experiencing a service that values the essence of every dish.
3. Placing an Order
How do I place an order? Ordering through ICOOK is a seamless experience. All orders are exclusively made through the ICOOK application, designed with user-friendliness in mind. We are currently in our beta version, continually working to enhance our platform based on user feedback. To be a part of our journey and to download the latest version of our app, click here. Our platform offers a wide range of dishes, each with its unique story, waiting to be a part of your dining experience.
4. Becoming a Chef with ICOOK
How can I sell my dishes on ICOOK? ICOOK is not just a platform; it's a community. We believe in empowering chefs, giving them a platform to showcase their talent and passion. Our stringent selection process ensures that we onboard only the best, maintaining the quality and authenticity of the dishes offered. If you have a flair for cooking and a story to tell, ICOOK is the place for you. Reach out to us via our WhatsApp at (61) 9 9922-7555 or drop us a message on our social media handle, @icookdelivery, and embark on a culinary journey with us.
5. Payment Methods
How do I pay for an order? Your security is our priority. All payments on ICOOK are processed digitally through our encrypted application, ensuring the utmost safety of your transaction. Whether you prefer using a debit or credit card, our platform offers a smooth payment experience. It's essential to note that all transactions are secure, and no charges are made outside of our application. With ICOOK, you can order with confidence, knowing that your financial information is in safe hands.
6. Order Cancellation and Support
How do I cancel an order? We understand that plans can change. At ICOOK, our support system is designed with a human touch. Our dedicated team is available from 10:00 AM to 10:00 PM every day, ready to assist you with any queries or concerns. Whether you need to cancel an order, have questions about a dish, or require any other assistance, our team is just a call away. Reach out to us directly via our support WhatsApp number at (61) 9 9922-7555, and experience customer service that truly cares.
Thank you for choosing ICOOK. We are more than just a food delivery service; we are a community that values the essence of food and the stories behind each dish. As we continue to grow and evolve, your feedback and satisfaction remain our top priorities. Dive into a world of culinary delights with ICOOK, where every dish has a story to tell.